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All health and social care services in Scotland have a duty of candour. This is a legal
requirement which means that when things go wrong and mistakes happen, the
people affected understand what has happened, receive an apology, and that
organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of
candour in our services. This short report describes how our service has operated the
duty of candour during the time between 1 April 2018 and 31 March 2019. We hope
you find this report useful.

In the last year, there have been no incidents within our service to which the duty of
candour applied.

Information about our policies and procedures relating to the Duty of Candour
Where something has happened that triggers the duty of candour, our staff report this
to the service manager who has responsibility for ensuring that the duty of candour
procedure is followed. The manager records the incident and reports as necessary to
the Care Inspectorate. When an incident has happened, the manager and staff set up a
learning review. This allows everyone involved to review what happened and identify
changes for the future.

All new staff learn about the duty of candour at their induction. We know that serious
mistakes can be distressing for staff as well as people who use our service and their
families. We have occupational welfare support in place for our staff if they have been
affected by a duty of candour incident.

Where families or children are affected by the duty of candour, we have arrangements
in place to provide welfare support as necessary.

Our Duty of Candour Policy will be displayed in all our support bases and office spaces.
If you would like more information about our service, please contact us:
info@abwa.org.uk

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